Terms & Conditions

This website, off-label.co.uk (the "Website"), is operated by RC Ventures S.R.L., a company incorporated and registered in Romania.

Company details:

• Legal name: RC Ventures S.R.L.
• Romanian Trade Register number: J2024000525396
• Tax / VAT identification number: 50370344
• Registered office: Nereju Mic, Vrancea
• Email: office@off-label.co.uk

Off Label is a trading name of RC Ventures S.R.L. References in these Terms to "Off Label", "we", "us" or "our" mean RC Ventures S.R.L.

Our commercial services are primarily intended for businesses, healthcare organisations, clinics, medical professionals and medical or healthcare brands.

These Terms govern your access to and use of the Website.

By accessing or using the Website, you agree to these Terms. If you do not agree with them, you should stop using the Website.

These Terms apply only to use of the Website. Any professional or commercial services provided by Off Label are governed separately by the applicable proposal, Master Services Agreement ("MSA"), Scope of Work ("SOW"), Data Processing Agreement ("DPA") or other written agreement entered into between us and the relevant client.

Off Label provides marketing and growth services focused on the healthcare sector, which may include:

• SEO and content strategy;
• paid media and digital advertising;
• website development and conversion optimisation;
• analytics and performance measurement;
• CRM and marketing automation;
• brand and digital strategy;
• healthcare marketing consultancy; and
• compliance-aware review of marketing communications.

Information about these services on the Website is provided for general informational and promotional purposes and does not constitute a binding offer to provide any particular service.

The precise scope, deliverables, fees, responsibilities and terms applicable to any client engagement will be agreed separately in writing.

Off Label is a marketing and growth agency. We are not a healthcare provider, medical practice, law firm, regulatory authority or professional regulatory body.

Nothing contained on this Website constitutes:

• medical or clinical advice;
• diagnosis or treatment advice;
• legal advice;
• formal regulatory advice;
• professional compliance certification; or
• confirmation that any particular treatment, product, advertisement, claim or marketing activity complies with applicable law or regulation.

References on the Website to organisations, rules or regulatory frameworks such as the Advertising Standards Authority (ASA), Committee of Advertising Practice (CAP), Care Quality Commission (CQC), General Medical Council (GMC), General Dental Council (GDC), Medicines and Healthcare products Regulatory Agency (MHRA), UK GDPR or other regulatory requirements indicate areas that may be considered as part of healthcare marketing work where relevant.

They do not imply that Off Label is approved, accredited, certified or endorsed by any such organisation.

Healthcare marketing is subject to industry-specific laws, professional standards, advertising rules and regulatory requirements.

Where Off Label works with healthcare clients, clients remain responsible for the accuracy and legitimacy of the underlying clinical and commercial information they provide to us, including information relating to:

• treatments and procedures;
• products and medical devices;
• clinical outcomes;
• practitioner qualifications and registrations;
• pricing;
• patient results;
• before-and-after materials;
• testimonials and reviews;
• licences, permissions and accreditations; and
• evidence required to substantiate medical, clinical or performance claims.

Clients are also responsible for obtaining any internal, clinical, professional or regulatory approvals required for their activities.

Nothing in these Terms excludes any legal or regulatory responsibility that applies directly to Off Label in relation to marketing communications or other activities that we ourselves prepare, publish or undertake.

Any compliance-related service provided by Off Label is intended to support responsible marketing decision-making and should not be treated as a substitute for advice from a suitably qualified legal or regulatory professional where such advice is required.

We may publish case studies, performance data, testimonials, rankings, campaign results, conversion figures, revenue figures or other examples of work carried out by Off Label.

These examples are provided to illustrate previous work and outcomes only.

Past performance does not guarantee future results.

Marketing performance may be affected by factors outside our control, including market conditions, competition, advertising platforms, search engine algorithms, website performance, pricing, reputation, client operations, sales or reception processes, regulatory changes and customer behaviour.

We do not guarantee any particular:

• search engine position;
• advertising performance;
• number of leads or enquiries;
• patient acquisition volume;
• revenue;
• return on advertising spend;
• conversion rate; or
• commercial outcome

unless a specific guarantee is expressly included in a separate written agreement signed by Off Label.

The Website may allow you to request a free audit, submit an enquiry, provide a website address or book a strategy call.

Submitting information through the Website or participating in an initial call does not create a client relationship or binding contract between you and Off Label.

Any free audit, initial review, strategy call or preliminary recommendation is based on the information reasonably available to us at the time and is intended as an initial commercial assessment only.

A free audit should not be treated as a comprehensive technical, legal, clinical, regulatory or compliance audit.

We are not obliged to accept any enquiry or enter into a commercial relationship with any person or organisation.

Unless otherwise stated, all intellectual property rights in the Website and its original content belong to RC Ventures S.R.L. or are used by us under licence.

This includes, where applicable:

• website design;
• layouts;
• written content;
• graphics;
• illustrations;
• branding;
• logos owned by us;
• photographs owned or licensed by us;
• software and code;
• proprietary methodologies;
• reports;
• downloadable resources; and
• other original materials.

You may view and use the Website for legitimate personal or business informational purposes.

You may not, without our prior written permission:

• reproduce substantial parts of the Website;
• republish our content as your own;
• commercially exploit our content;
• systematically scrape, harvest or extract Website content;
• copy proprietary designs or materials;
• remove copyright or ownership notices; or
• use our intellectual property in a way that suggests an association, endorsement or relationship that does not exist.

Client names, trademarks, logos and case-study materials displayed on the Website remain the property of their respective owners and are used with permission or another lawful basis.

You must not use the Website in any way that is unlawful or that may damage, disrupt or compromise the Website or its users.

In particular, you must not:

• attempt unauthorised access to the Website, servers or related systems;
• introduce viruses, malware or malicious code;
• interfere with the security or operation of the Website;
• use automated systems to place unreasonable loads on our infrastructure;
• use the Website for fraudulent or unlawful purposes; or
• attempt to obtain information or access that you are not authorised to receive.

We reserve the right to restrict or block access where we reasonably believe the Website is being misused.

The Website may contain links to third-party websites, platforms, booking systems, analytics services, social networks or other external resources.

These services are operated independently from Off Label.

We do not control and are not responsible for the availability, security, accuracy, content, privacy practices or terms of third-party services.

A link to a third-party website does not necessarily constitute an endorsement of that organisation or its products or services.

Your use of third-party services may be subject to separate terms and privacy policies.

We aim to keep the Website accurate, secure and available, but we do not guarantee that it will always operate without interruption, delay, error or technical problems.

Website content may become outdated and may be changed, corrected or removed from time to time.

While we take reasonable care in preparing our content, the Website is provided for general information and business marketing purposes and should not be relied upon as the sole basis for a significant legal, regulatory, clinical, financial or commercial decision.

Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any other liability that applicable law does not permit us to exclude or limit.

Subject to the above and to the maximum extent permitted by law, RC Ventures S.R.L. will not be liable for indirect, incidental, special or consequential losses arising solely from use of, inability to use or reliance on the Website.

This may include, where legally permissible:

• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of anticipated savings;
• loss of goodwill;
• loss or corruption of data; or
• business interruption.

This section relates to the Website itself.

Liability arising from professional services supplied to a client is governed by the separate commercial agreement applicable to that engagement.

Where you provide personal information through the Website, we will process that information in accordance with our Privacy Notice.

Our use of cookies and similar technologies is described in our Cookie Policy.

Where a commercial engagement requires Off Label to process personal data on behalf of a client, the parties may also enter into appropriate contractual data protection arrangements, including a Data Processing Agreement where required.

We may update the Website and these Terms from time to time to reflect changes to our business, services, technology, legal obligations or regulatory environment.

The "Last updated" date at the top of this page indicates when these Terms were most recently revised.

The version published on the Website at the relevant time will apply to your use of the Website.

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where appropriate, removed.

The remaining provisions will continue in effect.

These Terms and any dispute or claim arising out of or in connection with the use of this Website, including non-contractual disputes or claims, are governed by the laws of England and Wales.

Subject to any mandatory rights that cannot lawfully be excluded, the courts of England and Wales will have exclusive jurisdiction over disputes arising in connection with these Terms or the Website.

The governing law and jurisdiction applicable to professional services provided by Off Label may be specified separately in the relevant MSA, SOW or other commercial agreement.

If you have any questions regarding these Terms, please contact:

Off Label
A trading name of RC Ventures S.R.L.

Email: office@off-label.co.uk
Registered office: Nereju Mic, Vrancea